Surround Yourself with Greatness
I decided years ago that in order to be the best, I had to surround myself with the best. When I say, “the best” I mean people who work with passion, compassion, common sense, urgency, and incredible attention to detail. We operate at a high level to deliver exceptional customer service, and because there is no “one size fits all” in mortgages, my team is comprised of problem solvers and doers!
Everyone has their own role and expertise within the group, complementing each other’s strengths and functioning like a well-oiled machine. Every morning we meet to review files in the process — this is the differential because it allows for checks and balances, creative thinking, and problem solving. Our morning meetings keep files moving, communication flowing, and mortgages closing!
Team Leaders
Ensuring that the team delivers a remarkable customer service experience for every customer they serve is Brendan and Brittany’s sole focus as team leaders. They make sure the team is operating optimally by putting the right people in the right seats on the bus, and they are passionate about mentorship and cultivating each team members’ natural strengths.
Brendan O'Driscoll
Brittany Hybza
Client Coordinators
Client Coordinators are the difference makers! They are the customers’ first point of contact in the loan process, and their primary goal is to create a customer service experience that fosters trust from the start with both the borrower and the Realtor. Their excellent customer service is only matched by their extensive knowledge of all the current loan programs.
The Client Coordinators receive all initial calls from clients for pre-approvals and process the loan applications until they go to underwriting. They also gather all the initial paperwork and arrange a loan consultation meeting with Brendan O’Driscoll or one of their team.
Lauren Winters
Client Coordinator
Grant Davis
Client Coordinator
Tracey Sallee
Client Coordinator
Loan Coordinators
Loan Coordinators are the true magic makers, their job is to cross every T and dot every I with accuracy and speed. The Loan Coordinators take over once the purchase agreement or refinance is underway, and they work as your daily contact for any questions regarding the loan while it is in underwriting. The Loan Coordinators will also be in charge of coordinating with the title company the place and time of the closing.
Philip Mellema
Loan Coordinator